Abigail Nicholls - Exeter based, UK leading Hair Extension Specialist. Southern Regional Educator for Remi Cachet. Mini Locks, Ultra Tips, The Hollywood Weave, Prebonded, Tape Extensions. Remi Cachet SuperStylist. Great Lengths Certified Salon & member of The Federation of Master Hair Extensionists
How to Look After Your Ultra Tip Extensions

Hair Extensions will behave as your own natural  hair. Natural hair loss is normal and to be expected. (This is the hair which you would find in the plug hole or your hair brush)
On average you loose between 50-150 hairs a day so it is normal that some of these hairs will remain trapped inside the lock. These can be seen as little hairs with a white dot on the end (the hair bulb) it is not your hair being pulled from the root.

It is also normal to expect a percentage of extension loss during the course of wear, the amount of strand loss will depend on your natural shed rate and natural hair growth. Some clients may only lose a few whilst others do not lose any at all.
Remember to keep any strands which you lose as they can be reapplied at your refit appointment.

Observing the following aftercare guidelines combined with the regular use of the specifically designed aftercare products will keep your extensions and natural hair healthy and beautiful as well as helping to extend the lifespan of your hair extensions.

If you choose not to used the recommended products, it is at your own risk of deterioration of the attachments and condition of your extension hair.  No liability is accepted in this event.

Unlike bonded extensions you do not have to wait 48 hours before washing your hair.

*After installation occasionally clients report their head feels 'itchy'- not everyone will experience this, but it is perfectly normal and generally settles down after the first week.

Shampoo a maximum of four times a week. Dry shampoo can be used in between washes.

Shampooing should be done in an upright position in the shower. You are strongly advised not to lean over the bath with your head upside down.
Apply shampoo to the scalp area only but don't not use the traditional circular rubbing motion as this may tangle the locks and cause matting. Instead use an up and down massaging motion all over the scalp, allowing the lather to flow through the mid lengths and ends, without massaging it in. This will gently lift and cleanse as it rinses through.  Ensure the shampoo is thoroughly rinsed using clean water and rinse for longer than when your hair is extension free as shampoo can build up in the root area and cause itching.
*The Ultra Locks are tiny copper tubes. If they remain damp, occasionally over time you may notice very small amounts of a green tinged residue around the lock or on the tips at removal. This is known as 'Verdigris' and is perfectly normal. It does not damage or stain the hair and washes away. (You will not notice this in darker hair mainly the lightest shades and in particular blondes) It is not of any concern as our drinking water is carried to our taps through copper pipes! It is however a tell tale sign that clients aren't drying the root area thoroughly!

Always use the recommended conditioner.  Some conditioners have silicone additives which will cause a build up on the hair. Condition the mid lengths and ends only. Never apply conditioner over the Locks / on the root area as this will cause the extension strands to slip out.
Hold hair in a low ponytail and use a wide toothed shower comb to distribute the conditioner through the mid lengths and ends, this also helps with detangling. (starting from the ends working your way up to BELOW the locks. DO NOT COMB THE LOCKS.)
Thoroughly rinse, gently squeeze out excess water and wrap in a towel.
Blot excess water do not rub.
Finally apply th  leave in conditioner or Oil through the mid lengths and ends.

Do not leave the hair in the towel for a prolonged period of time.
Gently blot, not rub the hair.  Again hold in a low pony tail and comb through with the shower comb as before.
Take the hair into three or four sections and using a brush specifically designed for use with hair extensions, support the hair at the root, start brushing from the ends, through to the mid lengths and up and over the locks. The extension brush has long, flexible bristles which will brush at the roots and bend over the locks preventing pulling on them.

It is essential to thoroughly dry your root area first on a low / medium heat setting, even if you intend to allow the rest to dry naturally.
Always 'cold shot' the root area following blow drying.
Your extensions will take longer to dry than natural hair!
NEVER EVER tie your hair up whilst it is wet - this will cause your extensions to clump together and form a matte ball.

Straighteners, Tongs and Heated Rollers can all be used but must be kept away from the Locks and Tips.
Extra care should be taken when straightening due to the Locks being flat it is easy to accidentally run the straighteners over them.
Always use a heat protection product.

The recommended extension brush should always be used. These are designed to allow brushing at the root without damaging or snagging the locks.
Section the hair into 3-4 rows, starting at the bottom row, supporting the hair at the bond, begin from the ends, using downward strokes, gradually working your way up to the roots. The flexible bristles on your extension brush will get in at the scalp above the lock and then bend over the it without snagging. Repeat through all sections.

Once a week separate the locks one by one, row by row as occasionally they can get tangled with the neighbouring strand.
Below shows a demonstration of the natural shed hair in the locks. If correct brushing and separating is not performed, eventually the shed hair in each lock gets caught up with the strands either side and leads to matting at the root area.
The same cam happen if you do not return for a removal within the recommended timescale due to the larger amount of shed hair.
Matting is one of the primary causes of damage to the natural hair due to  the hair being pulled into the matted area from different angles causing tension and strain on the root area.
Unfortunately  if matting has begun to form the only way to safely remove it is to remove the extensions from the effected area and gently teasing the matt apart.  (This also takes longer at your removal appointment, so does end up costing more, so be vigilant to save your hair and your pennies!)
This image displays Ultra Tips which had become matted following poor aftercare whilst on holiday. The first image shows the matting, second images shows the removal of the extensions and finally the teasing out of the matting and shed hair. This client was fortunate and her hair was undamaged.
Matted Ultra Tips Remi Cachet Hair Extensions

Tie hair in a loose low ponytail or plait. (The plait also produces nice waves for the following day.)  Never, ever go to bed with wet hair extensions as this will cause severe matting.

Always tie up AND if possible wear a swimming cap.
You can protect the mid lengths and ends of your extensions by dampening the hair, holding in a ponytail and applying a watered down conditioner solution (ensuring it doesn't contact the locks) plait and secure up out of the way. Shampoo immediately after.  Regular swimmers please click the link for further aftercare guidelines in HOLIDAY AFTERCARE

Tie hair up and wash thoroughly after.

Wrap dry hair in a towel or hair turban.

Styling products can be used but avoid products containing silicone. Never apply products on the Locks or root area as this could lead to the strands slipping out.

Colouring of your hair extensions is done at your own risk. There are no guarantees even if the colour service has been carried out by a professional. The locks are made of metal which should not come into contact with tint, bleach or peroxide.
*see FAQ's for further info on colouring your hair extensions.

Extensions should be cut using a completely different technique than natural hair, so always return to your technician for a trim. During your course of wear it is advised you have a trim to keep your extensions looking pristine.These guidelines may seem daunting and a lot of hard work, however once you settle into an excellent routine your additional hair will become like your own and looking after them will become second nature.It is recommended you return regularly for maintenance to ensure your extensions and natural hair remain in optimum condition.

Additional aftercare is required. Please click the link to read the guidelines on HOLIDAY AFTERCARE

When you should return for removal will depend on your natural hair growth rate, your natural shed rate. The recommended guideline to return for removal and refit is every 12 weeks.
The Ultra Locks are opened,  the natural shed hair is teased away from the natural hair and brushed out.  (The longer the extensions have been in, the more shed hair to release, so therefore will take longer to remove)
The Ultra Tips are then refitted using new Locks.
Removals which are not being followed with a refit are charged at an hourly rate, so if you have allowed matting to occur through poor aftercare, this will cost you more when it comes to removal.
*No liability is accepted for damage occuring through self removal or if extension removal is carried out by third parties including other extensionists and salons.

Here is a useful video the correct procedures to washing and drying your extensions.
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Remi Cachet Aftercare Tutorial
Remi Cachet aftercare tutorial to demonstrate how to correctly wash and maintain your human hair extensions using the professionally produced Remi Cachet aftercare products. http://www.additionallengt...