Abigail Nicholls - Exeter based, UK leading Hair Extension Specialist. Southern Regional Educator for Remi Cachet. Mini Locks, Ultra Tips, The Hollywood Weave, Prebonded, Tape Extensions. Remi Cachet SuperStylist. Great Lengths Certified Salon & member of The Federation of Master Hair Extensionists
Terms and Conditions

HAIR EXTENSION TERMS & CONDITIONS

We strive to offer an excellent service from initial enquiry, throughout extension wear & right up to extension removal.

To ensure your experience is a good one and to enable Abigail to maintain her excellent service, clients are kindly requested to observe and follow the terms and conditions.

CONSULTATIONS - THESE ARE SUBJECT TO A £20.00 BOOKING FEE, £10 OF WHICH IS DEDUCTED FROM YOUR FITTING COST.   48 HOURS CANCELLATION TIME IS REQUIRED.   IF LESS THAN 48 HOURS CANCELLATION NOTICE IS GIVEN OR YOU FAIL TO ATTEND YOUR APPOINTMENT, YOUR BOOKING FEE IS NON REFUNDABLE AND YOU WILL BE REQUIRED TO PAY A FURTHER £10 BOOKING FEE BEFORE YOU ARE OFFERED A FURTHER APPOINTMENT.  

COLOURING OWN HAIR AFTER CONSULTATION AND COLOUR MATCH PRIOR TO FITTING - IF YOU HAVE ALTERED YOUR HAIR COLOUR YOU WILL NEED TO RETURN IN ADEQUATE TIME FOR ANOTHER COLOUR MATCH. IF YOUR HAIR HAS ALREADY BEEN ORDERED YOU WILL BE LIABLE FOR ADDITIONAL COSTS INCURRED SUCH AS EXCHANGING HAIR, CANCELLATION FEES IF LESS THAN 48 HOURS NOTICE ETC. 

EXTENSION REMOVALS - YOU ARE REQUIRED TO RETURN TO HAVE YOUR EXTENSIONS PROFESSIONALLY REMOVED. THIS IS A CHARGEABLE SERVICE SO ENSURE YOU ARE AWARE OF THE COST BEFORE PROCEEDING WITH YOUR FITTING.  NO RESPONSIBILITY WILL BE ACCEPTED FOR ANY DAMAGES IF EXTENSIONS ARE SELF REMOVED, REMOVED BY OTHER SALONS OR THIRD PARTIES.

EXTENSION REMOVAL WITHIN THE REQUIRED TIME SCALE - SPECIFIED RANGES OR METHODS SHOULD BE REMOVED  WITHIN A RECOMMENDED TIME SCALE. NO LIABILITY WILL BE ACCEPTED FOR ANY DAMAGE ARISING IF WORN BEYOND THE RECOMMENDED PERIOD.

AFTERCARE PRODUCTS - YOU WILL BE RECOMMENDED THE AFTERCARE RANGE BEST SUITED TO THE METHOD OR RANGE OF EXTENSIONS YOU HAVE FITTED. THESE AFTERCARE PRODUCTS MUST BE USED AT ALL TIMES.
NO LIABILITY WILL BE ACCEPTED FOR PROBLEMS ARISING WITH THE HAIR OR BONDS / ATTACHMENTS SHOULD YOU FAIL TO USE THE RECOMMENDED PRODUCTS.

AFTERCARE GUIDELINES- YOU WILL BE GIVEN A FULL EXPLANATION ON HOW TO LOOK AFTER & MAINTAIN YOUR HAIR EXTENSIONS. YOU WILL BE GIVEN A LEAFLET RELATING TO THE METHOD AND RANGE OF HAIR EXTENSIONS YOU HAVE FITTED.
THERE ARE ALSO COMPREHENSIVE GUIDES ON THIS WEBSITE.
NO RESPONSIBILITY WILL BE ACCEPTED FOR DAMAGE CAUSED BY FAILURE TO FOLLOW THEM.

COLOURING OF HAIR EXTENSIONS - COLOURING YOUR EXTENSIONS IS DONE AT YOUR OWN RISK.  NO RESPONSIBILITY IS ACCEPTED FOR DETERIORATION OF THE EXTENSIONS HAIR OR BONDS / ATTACHMENTS, EVEN IF IT IS CARRIED OUT PROFESSIONALLY.  

AFTERCARE SERVICES - A RANGE OF AFTERCARE SERVICES IS AVAILABLE TO ENSURE YOUR EXTENSIONS AND NATURAL HAIR REMAIN IN EXCELLENT CONDITION THROUGHOUT WEAR -MAKE YOURSELF AWARE OF ANY ONGOING COSTS AND SERVICES YOU MAY NEED.
SOME METHODS REQUIRE REGULAR MAINTENANCE APPOINTMENTS IT IS YOUR RESPONSIBILITY TO ENSURE YOU ATTEND THEM.

TWO WEEK CHECK UPS - YOU ARE GIVEN A TWO WEEK CHECK UP FREE OF CHARGE. THIS IS SIMPLY TO ASSESS YOUR HEAD, SCALP, BONDS AND AFTERCARE. ANY LOST STRANDS WILL BE REFITTED. YOU MUST RETURN WITHIN A MONTH MAXIMUM FOR THIS CHECK UP. AFTER THE MONTH HAS ELAPSED THIS SERVICE BECOMES PAYABLE. SHOULD YOU DECIDE TO HAVE ANY LENGTH CUT, MORE LAYERS ETC YOU WILL BE CHARGED FOR THIS. YOU MUST ALSO ENSURE YOU HAVE BOOKED ADEQUATE TIME TO ALLOW FOR THE ADDITIONAL SERVICE YOU REQUIRE AS A STANDARD BOND CHECK IS BOOKED AS 15 MINUTES.

ADVERSE REACTION  - IN THE RARE EVENT THAT YOU EXPERIENCE AN ALLERGIC REACTION TO THE EXTENSIONS, YOUR HEAD BECOMES EXTREMELY SENSITIVE OR PAINFUL YOU WILL NEED TO HAVE YOUR EXTENSIONS REMOVED. YOU WILL NOT BE GIVEN A REFUND FOR FITTING OR THE COST OF THE HAIR - HOWEVER THE EXTENSIONS WILL BE REMOVED FOR FREE. (THESE KIND OF REACTIONS BECOME APPARENT VERY QUICKLY NOT A FEW MONTHS AFTER HAPPY PROBLEM FREE EXTENSION WEAR)SHOULD YOU SIMPLY CHANGE YOUR MIND, DECIDE THEY ARE NOT FOR YOU OR YOU FIND THEM TOO MUCH TO MANAGE THIS IS NON REFUNDABLE AND YOU WILL BE CHARGED THE STANDARD REMOVAL COST.

ANY PROBLEMS ARISING- SHOULD A PROBLEM ARISE, YOU MUST CONTACT ABIGAIL AS SOON AS POSSIBLE TO ALLOW HER TO ASSESS THE PROBLEM & RESOLVE IT. IT IS EXTREMELY IMPORTANT TO ABIGAIL TO HAVE HAPPY, SATISFIED CLIENTS SO SHE WILL DO HER UTMOST TO RESOLVE THEM.

IN THE RARE EVENT OF A QUALITY ISSUE WITH A BATCH OF HAIR (HAIR IS A NATURAL ORGANIC PRODUCT) THE EXTENSIONS WILL BE REMOVED AND SENT TO THE SUPPLIER FOR TESTING, PROVIDED ALL THE RECOMMENDED AFTERCARE PRODUCTS HAVE BEEN USED. SHOULD A FAULT BE FOUND WITH THE HAIR YOU WILL BE OFFERED A REPLACEMENT SET FREE OF CHARGE.  SHOULD YOU NOT ACCEPT THE REPLACEMENT A REFUND OF THE HAIR COST WILL BE GIVEN, BUT NOT THE FITTING AS THIS WAS NOT AT FAULT.

SERVICES BY OTHER SALONS, STYLISTS OR EXTENSIONISTS- IF YOU HAVE YOUR EXTENSIONS CUT, TOPPED UP, REMOVED OR REFITTED BY ANYONE OTHER THAN ABIGAIL, NO RESPONSIBILITY WILL BE ACCEPTED FOR PROBLEMS ARISING.

GOING ABROAD WEARING EXTENSIONS- GOING ABROAD TO HOTTER CLIMATES CAN HAVE AN ADVERSE EFFECT ON YOUR HAIR EXTENSIONS.  THEY WILL NEED FURTHER AFTERCARE AND THESE GUIDELINES CAN BE FOUND IN THE AFTERCARE SECTIONS FOR EACH METHOD ON THIS WEBSITE.
NO RESPONSIBILITY IS ACCEPTED FOR DAMAGE OCCURRING / PROBLEMS ARISING TO YOUR EXTENSIONS WHEN WORN ABROAD.

CANCELLING AN APPOINTMENT - 48 HOURS CANCELLATION TIME IS REQUIRED FAILURE TO DO SO WILL RESULT IN 50% OF YOUR TOTAL BILL BEING PAYABLE (OR 50% OF YOUR REMAINING BALANCE AFTER YOUR DEPOSIT WAS PAID.)

FAILURE TO ATTEND AN APPOINTMENT- SHOULD YOU FAIL TO ATTEND AN APPOINTMENT & DO NOT CONTACT US WE RESERVE THE RIGHT TO REQUEST PAYMENT FOR ALL FUTURE APPOINTMENTS TO BE PAID IN FULL IN ADVANCE.  
WE ALSO RESERVE THE RIGHT TO REFUSE TO OFFER YOU FURTHER APPOINTMENTS

DEPOSITS- FOLLOWING YOUR CONSULTATION, SHOULD YOU CHOOSE TO PROCEED AND HAVE EXTENSIONS FITTED YOU WILL BE REQUIRED TO PAY A DEPOSIT. THE AMOUNT WILL DEPEND ON THE METHOD AND RANGE YOU ARE HAVING FITTED.  YOUR DEPOSIT IS NON REFUNDABLE ONCE YOUR HAIR HAS BEEN ORDERED.  CUSTOM MADE EXTENSIONS ARE TO BE PAID IN FULL IN ADVANCE AND ARE NON REFUNDABLE.

DATE RESERVATION FEE – THIS IS AN OPTION GIVEN TO CLIENTS WHO WISH TO SECURE A FITTING DATE IN ADVANCE (PERHAPS A FITTING PRIOR TO A WEDDING, SPECIAL OCCASIONS ETC)   YOU CAN PAY A £100 RESERVATION FEE. SEVEN DAYS CANCELLATION OR ALTERATION NOTICE IS REQUIRED OR THE RESERVATION FEE IS NON REFUNDABLE.